FAQs 2017-06-01T16:38:34+00:00

FAQ’s

How do I turn closed captioning on and off? 2017-07-20T16:30:24+00:00

Click on menu, settings, preference, and then set top box setup. Arrow down to closed captioning. Click on the “ok” button to change it from “yes or no”. Once you have it on the desired setting, arrow over to “apply” and click ok.

What is SkitterTV? 2017-06-01T16:38:34+00:00

SkitterTV is not cable or satellite TV – it’s so much more!  The video feed is delivered through an Internet network which provides even better quality and reliable  TV service than what you’ve come to expect from Green  Hills Communications. Unlike satellite TV, Skitter TV runs over an Internet connection which means that your service is not affected during severe weather.

Learn more about SkitterTV
WatchTVEverywhere 2017-06-01T16:38:34+00:00

Take your TV service on the go with WatchTVEverywhere from SkitterTV. 

WatchTVEverywhere allows you to stream programming from your qualifying Skitter TV plan – including live TV and full episodes of current TV shows – to something other than a TV set.  That could mean your PC, laptop, iPAd, iPhone or Android.  Since it works from anywhere with a Wi-Fi signal, you can stay entertained while you’re traveling and when you arrive at your destination.  It’s also perfect for lazy days on your own patio.

Ready to start watching TV everywhere? Grab your most recent Green Hills Communications invoice and register your WatchTVEverywhere account.

Register for WatchTVEverywhere

Have questions about WatchTVEverywhere? We have answer!

Frequently Asked Questions
What is the difference between my Exede billing period and my usage period? 2016-05-10T16:34:31+00:00

Your billing period is based on a calendar month and your usage period begins with the date your service is activated.

Why would I want to clear my “cache” or my “history,” and what is the appropriate size of the cache directory? 2016-05-10T16:31:28+00:00

The cache directory stores most recently visited files so they take less time to load when you go in to access them again. But, they also take up precious disk space. Also, if a page has changed, you might not get the most recent updated version as your browser will just load the page from your cache instead of going out to the server to get the new page. This is why you should clear the cache occasionally. If you don’t have a lot of space, it’s to your advantage to set the cache size smaller..

Does greenhills.net have any special rules or policies? 2017-06-01T16:38:34+00:00

Yes, our “Acceptable Use Policy” can be viewed at http://www.greenhills.net/contactus/legal_aupolicy.htm. This provides for the safety and reliability of our Internet community and service. If you become aware of any abuse of the greenhills.net system, you are asked to send an e-mail to abuse@greenhills.net.

If I want to set up a web page, what do I do? 2016-05-10T16:51:44+00:00

First, you need to register your domain name (the name you wish to call your site). To do this, visit the Network Solutions/Verisign website at www.netsol.com and follow their instructions. Or, call Green Hills, and we will register your name for you at no extra charge. For more details e-mail webmaster@greenhills.net or call 644-5411 or 1-800-846-3426.

Do you offer Web Hosting? 2017-06-01T16:38:35+00:00

Yes, we have 4 packages to choose from, plus personal web hosting. For further information click here or call our office at 660-644-5411 or 1-800-846-3426.

What is my e-mail address? 2016-05-24T02:33:43+00:00

“e-mail” stands for “electronic mail.” Each user has their own e-mail address. If you have our ADSL, FTTH or Wireless Internet service, then your e-mail addresses will show as @greenhills.net. If you have our satellite Internet servicethen your e-mail addresses will show as @ghsat.net

How do I change my UserID? 2016-05-10T16:21:18+00:00

You must call Green Hills’ customer service department at 644-5411 or 1-800-846-3426. (M-F, 8:00 – 4:30 p.m., closed Saturday and Sunday).

How do I change my password? 2016-05-24T02:34:39+00:00

If you have our ADSL, FTTH or Wireless Internet service, then you can go to www.greenhills.net, click on “manage your internet account”, and enter your e-mail address & password to access your account.  If you have our satellite Internet service, then you can go to http:/ghsat.ruralportal.net, and enter your user name & password to access your account.  If you would rather our office make the change for you, contact us at 644-5411 or 1-800-846-3426. A minimal fee will apply if we do it for you.

Who do I call if my Internet service goes down? 2016-05-24T02:32:30+00:00

Our tech support team is available 24/7 and is free to subscribing customers. If you experience Internet trouble please call 1-800-829-2415. (Except for Exede Satellite customers, please call 1-888-326-9330.)

How many minutes of support do I get from the Technical Support (Help Desk)? 2016-05-10T16:15:39+00:00

Unlimited – call toll-free 1-800-829-2415. They are available 24 hours a day, 7 days a week. You can also e-mail them direct at help@greenhills.net .