FAQ’s

Your billing period is based on a calendar month and your usage period begins with the date your service is activated.

Log onto http:/ghsat.ruralportal.net, enter your user name & password, click on the Exede tab, and then use the drop down to select additional gigabytes.

The cache directory stores most recently visited files so they take less time to load when you go in to access them again. But, they also take up precious disk space. Also, if a page has changed, you might not get the most recent updated version as your browser will just load the page from your cache instead of going out to the server to get the new page. This is why you should clear the cache occasionally. If you don’t have a lot of space, it’s to your advantage to set the cache size smaller..

Yes, our “Acceptable Use Policy” can be viewed at http://www.greenhills.net/contactus/legal_aupolicy.htm. This provides for the safety and reliability of our Internet community and service. If you become aware of any abuse of the greenhills.net system, you are asked to send an e-mail to abuse@greenhills.net.

First, you need to register your domain name (the name you wish to call your site). To do this, visit the Network Solutions/Verisign website at www.netsol.com and follow their instructions. Or, call Green Hills, and we will register your name for you at no extra charge. For more details e-mail webmaster@greenhills.net or call 644-5411 or 1-800-846-3426.

Yes, we have 4 packages to choose from, plus personal web hosting. For further information click here or call our office at 660-644-5411 or 1-800-846-3426.

“e-mail” stands for “electronic mail.” Each user has their own e-mail address. If you have our ADSL, FTTH or Wireless Internet service, then your e-mail addresses will show as @greenhills.net. If you have our satellite Internet servicethen your e-mail addresses will show as @ghsat.net

You must call Green Hills’ customer service department at 644-5411 or 1-800-846-3426. (M-F, 8:00 – 4:30 p.m., closed Saturday and Sunday).

If you have our ADSL, FTTH or Wireless Internet service, then you can go to www.greenhills.net, click on “manage your internet account”, and enter your e-mail address & password to access your account.  If you have our satellite Internet service, then you can go to http:/ghsat.ruralportal.net, and enter your user name & password to access your account.  If you would rather our office make the change for you, contact us at 644-5411 or 1-800-846-3426. A minimal fee will apply if we do it for you.

Our tech support team is available 24/7 and is free to subscribing customers. If you experience Internet trouble please call 1-800-829-2415. (Except for Exede Satellite customers, please call 1-888-326-9330.)

Unlimited – call toll-free 1-800-829-2415. They are available 24 hours a day, 7 days a week. You can also e-mail them direct at help@greenhills.net .