HIGH SPEED INTERNET PACKAGES

 

ADSL or FTTH High Speed Internet
(ADSL = Asymmetric Digital Subscriber Line) (FTTH = Fiber To The Home)


This service requires an ADSL or FTTH telephone. (For Data only pricing, contact our office at 644-5411.)  Speeds may vary depending on your location, equipment, and network traffic. We recommend a software or hardware firewall and anti-virus program.

Available in the following exchanges: Avalon, Bogard, Breckenridge, Cowgill, Dawn, Knoxville, Lock Springs, Ludlow, Mooresville, Norborne, Polo, Stet, Tina, and Wheeling Exchanges

Up to 1.5MB down / 1MB up . . .    $39.99 (ADSL & FTTH)
Up to 3MB down / 1MB up . . . . .   $49.99 (ADSL & FTTH)
Up to 5MB down / 1MB up . . . . .   $59.99 (ADSL & FTTH)
Up to 10MB down / 1MB up . . . .   $74.99 (FTTH)

Up to 10MB down / 3MB up . . . .   $79.99 (FTTH)
Up to 15MB down / 3MB up . . . .   $94.99 (FTTH)

Each plan includes:
       5 Free e-mail accounts (additional e-mail accounts available at $2.50 each)
       1 Gig storage space and Free e-scout e-mail filtering
       Personal web space with 25MB of storage space

System Requirements
       Must have a relatively current version of Windows.
       Ethernet Interface card (If you do not have one, you may purchase one through Green Hills.)

Other Charges when signing up for this service:
       A one month in advance may be required when signing up for this service.
       $30 high speed administrative fee
       $8 service order

If you live in the Norborne exchange and for some reason do not qualify for this service, we do have a satellite service available called Exede.

 

WIRELESS High Speed Internet
Available in Chillicothe area only


Up to 1.5MB down / 512K up . . .   $34.95 

Up to 1.5MB down / 1MB up . . .    $39.99
Up to 3MB down / 1MB up . . . . .   $49.99
Up to 5MB down / 1MB up . . . . .   $59.99

Speeds may vary depending on your location, equipment, and network traffic. We recommend a software or hardware firewall and anti-virus program.

Each plan includes:
5 Free e-mail accounts (additional e-mail accounts available at $2.50 each)
1 Gig storage space and Free e-scout e-mail filtering
Personal web space with 25MB of storage space

System Requirements
Must have a relatively current version of Windows.
Ethernet Interface card (If you do not have one, you may purchase one through Green Hills.) 

Other Charges when signing up for this service:
A one month in advance may be required when signing up for this service.
$30 high speed administrative fee
$30 on site charge
$8 service order

Call 644-5411 or 1-800-846-3426 to see if you qualify. If for some reason you do not qualify for this service, we do have a satellite service available called Exede.

 

SATELLITE High Speed Internet
Available in Braymer, Carrollton, Chillicothe, Hamilton, Kidder, Kingston, Norborne, & Utica.


We can now reach customers we’ve never reached before with . . .

 

Use this helpful tool to estimate how many gigabytes (GB) you’ll need each month in order to determine which data package is right for you.
Slide the box under each section to receive your estimate.

All our Exede12 plans are super fast.

Just choose how much you'll use.

SPEED   Up to
12 Mbps
downstream
Up to 3 Mbps upstream
 
DATA PLAN 10 GB
per month
15 GB
per month
25 GB
per month
CUSTOMER Light More Most
  Great for staying connected with friends and family via email, social media, video chats, or just browsing the web. Enjoy everything listed under Plan 1. Good for connecting families with multiple computers. Good for enjoying movies more frequently, sharing larger numbers of photos, and uploading files.
PRICE $49.99
per month
$79.99
per month
$129.99
per month
       

Exede Plan Details

Equipment Lease Fee $9.99 per month  
One-time Account Setup Fee $149.99  
Installation $200 Pole installation, plus cost of Router and/or Ethernet card (if needed)
Contract Term 24 months  
Free Zone From 12 midnight to 5 a.m. each night
E-mail 5 Free e-mail accounts  
Spam Filter Free Spam Filter w/e-mail accounts

A full description of Exede's terms and conditions can be found by clicking here.

 

 

E-MAIL FILTERING (e-Scout)


 

 

 

Available with Landline & Wireless High Speed Internet only.

 

e-Scout, a complete spam and virus filtering solution for e-mail that comes FREE with all e-mail accounts. (Not available with Exede High Speed Internet)

 

For instructions on how to manage your e-Scout click here.

 

Features

  • Server side filtering eliminates the need for client software.
  • Built on open source technology, constantly improving with the efforts of the open source community.
  • Webmail integration allows simple and familiar access with a single sign-on.
  • Works with existing e-mail and spam software without user intervention.
  • Spam reporting reports spam to network administrators, helping stop spam at the source.
  • Intelligent learning system learns to detect both spam and legitimate e-mail based on user choices.
  • Per-user settings allow users to create separate filtering settings per e-mail address.
  • Separate filtering settings and quarantine areas for spam, virus, and corrupt messages.

Benefits

Spam and virus filtering are quickly becoming a standard expectation of Internet and e-mail services as well as a growing security concern. The amount of spam customers receive is directly related to their Internet experience and perception of the service they are provided. e-Scout stops over 98% of spam with less than 1% false positives and provides leading open source anti-virus scanning that is updated several times daily to help prevent the spread of virus on your network and to your users.

Unlike some solutions, e-Scout quarantines email messages rather than sending them to a black-hole. This has several benefits. First, users can review their quarantines for false positives or negatives ensuring no mail gets lost. Second, this confirmation process allows e-Scout to learn what is spam and what is legitimate e-mail. This makes e-Scout a better spam filter.

e-Scout can offer a standalone interface or integrate tightly within webmail. Integration within webmail allows users to have one place, and one login, to check both their e-mail and quarantine with a familiar interface. The standalone login allows quick access to e-Scout for users who might use Outlook or other mail clients instead of webmail.

How it works

Before e-mail is delivered to a mailbox, it must pass through the e-Scout mail filter. e-Scout references the recipient's filter settings and begins scanning the message. Messages are first checked for virus or suspicious files. Even the contents of compressed files such as .zip files are checked. If a message contains a virus it is placed in the user's virus quarantine. Messages that are clean are passed to the spam filter. The spam filter performs over 500 checks, including referencing multiple real time spam databases, to rate the likelihood of a message to be spam. Messages that exceed the recipient's settings are placed in the spam quarantine. Otherwise the e-mail is passed onto the mailbox. This process is highly optimized so that accurate determination can be made within only a few seconds. Messages never leave the server and have step by step confirmation and accountability to ensure that mail is never lost in the filtering process.

The best part of e-Scout is its sophisticated learning and reporting functionality. Users are reminded to check their quarantine on a periodic basis. When a user reviews their quarantine they can confirm whether a message was spam or legitimate. This is a two sided process, users can tell e-Scout if it made a mistake and either falsely quarantined a legitimate message or didn't catch a message that was actually spam. This confirmation process allows e-Scout to learn what your users deem as spam or legitimate email so it can make better decisions when checking subsequent e-mail. The confirmation process also allows e-Scout report spam to spam tracking services and the administrators of networks where spam originates, helping to stop spam at the source.

Why Switch?

Fed up with junk e-mail or solutions that don't catch spam, or worse yet block legitimate messages? e-Scout provides all the features you need and can actually save you time and money by reducing the costs associated with managing an in-house spam filter solution.

 

 
 

"HOW TO MANAGE" INSTRUCTIONS

 

e-Scout Instructions

To log into e-Scout: visit our home page at www.greenhills.net, click on “web mail/e-scout”, type in your username (full e-mail address) & password, and click login.

E-Mail
This is the first page you will see when logging into web-mail/e-Scout. These are the e-mails that have been approved by e-scout and have been delivered to your in-box.


Compose
This is where you will create e-mails to be sent to others.


Addresses
This is where you will add e-mail addresses to your address book, so you can keep them on file for later use.


Options
This is where you will manage various options pertaining to your web-mail settings.

--------------------------------------------------------------------------------------------------------------------------


e-Scout
Delivered Mail
This tab displays the e-mails that have gone through the spam filter and been delivered to your inbox. If any of these e-mails are spam and you would like for them to be blocked then click the “spam” button to the right of the e-mail. Once you have determined if each e-mail is spam or non-spam, then click confirm at the bottom of the screen.


Spam, Suspicious Attachments, & Viruses Headings
This is where you will view the spam e-mails that have been quarantined in your e-mail account. If the e-mail is truly spam, then click the “spam” button to the right of the e-mail. If the e-mail is not spam and you would like for it to be delivered, then click the “non-spam” button to the right of the e-mail. Once you have determined if each e-mail is spam or non-spam, click the confirm button at the bottom of the page. The program will now remember your choice and save it to memory. This process can be repeated for the “suspicious attachments and viruses” tabs, as well.


If you are not sure about the e-mail, then you can open the e-mail safely in this screen by clicking on the e-mail. After reviewing the e-mail, you can make your choice of spam or not spam.


Note: when you "confirm spam", you're not just deleting the mail, you're effectively helping to prevent others from receiving that spam in the future. The confirmed spam items are studied by e-Scout's learning engines, and then passed along to other spam-filtering networks on the Internet. Similarly, when you use the “not-spam” option to rescue an item from your spam quarantine, you're helping the learning engine recognize what legitimate mail looks like, so that it's less likely to make the same mistake in the future.


You'll want to check your quarantine area regularly to make sure you haven't missed any important mail, and of course to clear out the items that have accumulated since the last time you checked in. Items that go unconfirmed for 7 days are automatically deleted, and cannot be submitted to the learning engines, so please try to keep your quarantine area up-to-date.


NOTE: Only items chosen as “not spam” from the Spam Section will be added to the ‘White List’


 

Whitelist and Blacklist
Your whitelist lets you specify that mail coming from specific senders (or entire domains) should not be spam-checked, and should be delivered to you regardless of its content. It's a way of making sure that you don't inadvertently block mail from people you know and trust.


Your blacklist is effectively the opposite of your whitelist--it lets you specify that mail coming from specific senders (or entire domains) should never be delivered to you, under any circumstances. Senders on this list will be blocked, regardless of the content of their mail.
 

Initially, your whitelist and blacklist are both empty. To add an address to either list, go to your “white/black list” tab and enter the address (either in "user@domain" form for a specific sender, or "@domain" or "domain" for an entire domain), select the list (Whitelist or Blacklist) and click the Add to List button. When you reload your Whitelist and Blacklist page you should see the new entry in the table. Once you've got an address in your whitelist or blacklist, you can move it from one to the other, or remove it completely just by making the appropriate selection in the table, and clicking the Update button at the bottom of the table. The changes will appear the next time you reload the Whitelist and Blacklist page.


Important: Don't add your own e-mail address (you@yourdomain) or your entire domain (@yourdomain) to your whitelist. Spammers often supply fake addresses in the mail they send, claiming to be the recipient--you!. If your address (or your entire domain) is in the whitelist, this mail will not get spam-checked, and will be delivered to you as if it were from a whitelisted sender.


Settings
You can adjust the level of protection on this tab. If several of your non-spam e-mails are being quarantined, then you might want to lower the level.


Advanced
e-Scout allows you to maintain different mail filter settings for each e-mail address you have access to at this site.


E-mail Addresses
Your Primary Address is the first e-mail address associated with your e-Scout login. Any mail that e-Scout sends you will be sent to this address, except for items rescued from your quarantine (which will be delivered to you at the original destination address).

Miscellaneous Settings
Send quarantine reminder e-mail? Tells e-Scout to send you an e-mail once a week whenever you have 1 or more items in your quarantine area that need to be dealt with, or items totaling more than 1 bytes. If you neglect your quarantine, of course, the contents will ultimately be deleted after 7 days.


Add senders of rescued mail to your white list? Tells e-Scout to automatically add a sender's e-mail address to your white list when you rescue one of the e-mails from your spam quarantine area. This is a convenient way to make sure that sender's mail will never be blocked again.
Email Digest interval? Tells e-Scout to send an email to you with a list of all quarantine activities.

Your provider has selected your default settings. You can modify these settings, but it is not mandatory. If you would like to change them, you will need to click on your email address in the “e-mail addresses” section shown above.


Virus Scanning enables the mail server to inspect every e-mail you receive to make sure it does not contain any harmful viruses, worms, trojans, or dangerous macros.
 

Detected viruses should be... lets you specify whether virus-infected files should be quarantined, or whether they should be explicitly labeled with special headers as viruses and delivered to you anyway. If you set this to Quarantined, the virus-infected e-mail will be placed in your quarantine area, where you can review it at your leisure, and recover any items that contain important information (in spite of the virus). In almost all cases you'll simply want to delete these virus-infected e-mails. Selecting Labeled instead causes the mail to be delivered to you, but with special headers inserted to warn you about the status of the mail, so that your mail program can filter on the basis of these headers and deal with it appropriately. Discarded will be deleted.
 

Spam Filtering lets the mail server try to determine whether e-mail you receive is legitimate mail or whether it is spam. A number of different spam-detection mechanisms are used, and an overall score is assigned to each e-mail, with higher scoring items more likely to be spam. By adjusting the various score levels, you can define the level at which mail should be declared to be spam, and the level at which it should no longer be delivered to you. If you'd like to take advantage of spam filtering, enable this feature. On the other hand, if you'd rather receive your mail unfiltered, feel free to disable this feature.
 

Detected spam should be... lets you determine what happens to e-mail that the spam-checking tools identify as spam. If you select Quarantined, any mail that exceeds your quarantine threshold score will be placed in your quarantine area, where you can review it at your leisure, and recover any items that were mistakenly classified as spam. Selecting Labeled instead causes the mail to be delivered to you, but with special headers inserted to warn you about the status of the mail, so that your mail program can filter on the basis of these headers and deal with it appropriately. Discarded will be deleted.
 

Add a prefix to the subjects of spam will mark the "Subject:" header of any e-mail classified as spam with a distinctive tag, so that you can more easily create filters in your mail program to catch such items and deal with them accordingly.
 

Add X-Spam: Headers when Score is >= lets you specify the minimum score a spam-filtered e-mail must achieve before it has 'X-Spam:' headers inserted. These headers provide information about the scoring process, including the list of rules that were used to score the e-mail, so this can be useful for figuring out why a particular e-mail did (or didn't) qualify as spam. The default configured by your mail administrator is probably fine, but if you'd like to see the headers on every e-mail, try a setting like -999. Conversely, if you don't want to see the headers at all, set this value to a higher figure (though not higher than the Consider mail 'Spam' when Score is >= score, below).


Consider mail 'Spam' when Score is >= lets you specify the score level at which an e-mail is considered to be spam, and labeled as such in the X-Spam headers. Note that this does not prevent the spam from being delivered to you, it merely marks the headers in such a way that your mail client can be configured to filter such mail (e.g. have your mail client look for "X-Spam: Yes"). This value should not be any higher than the Quarantine Spam when Score is >= score, below.
 

Quarantine Spam when Score is >= specifies the minimum score required to take action against spam. This value should be set at least as high as the Consider mail 'Spam' when Score is >= level. Any e-mail with a score at or above this level will not be delivered to you. This e-mail will instead be placed in your quarantine area, where you can inspect it at your leisure. If you're afraid of having valid mail filtered, increase this value; if you find you're still receiving too much spam for your liking, decrease this value.
 

Attachment Type Filtering tries to protect you from potentially malicious files included as attachments to incoming mail. Attachments that include executable files are particularly dangerous, and due to bugs and vulnerabilities in popular mail clients like Microsoft Outlook and Outlook Express, some of these file types can even execute automatically when an e-mail is received. Enable this setting for maximum protection; disable it if you're having trouble receiving certain file types from legitimate correspondents.
 

Mail with dangerous attachments should be... lets you determine what happens to mail that contains banned attachment types. If you select Quarantined, the mail will be placed in your quarantine area where you can review it at your leisure, and recover any items you decide are safe after all. Selecting Labeled instead causes the mail to be delivered to you, but with special headers inserted to warn you about the status of the mail, so that your mail program can filter on the basis of these headers and deal with it appropriately. Discarded will be deleted.
 

Bad Header Filtering looks for broken mail headers--basically e-mail that is malformed and in violation of various Internet standards. Legitimate e-mail clients generate valid and complete header information, but the software spammers use often does not, so with this setting enabled you can further protect yourself against such e-mail. There aren't many good reasons to disable this feature, but if you want to be absolutely sure you're not blocking anything on the basis of broken headers, you can always disable this.


Mail with bad headers should be... determines what happens to mail that arrives with malformed headers. If you select Quarantined, the mail will be placed in your quarantine area where you can review it at your leisure, and recover any items you want to salvage. Selecting Labeled instead causes the mail to be delivered to you, but with special headers inserted to warn you about the status of the mail, so that your mail program can filter on the basis of these headers and deal with it appropriately. Discarded will be deleted.

 

Manage Your Domain Email Account


Go to www.greenhills.net and click on “manage your domain account”.
Enter your domain name (no ‘www’) and password
Example:  greenhills.net

This screen shows you the number of email boxes you are using for your domain. The list of mailboxes will be displayed to the right.

To add a mailbox or aliases click on the plus sign.

To edit mailbox information, click on the wheel beside the e-mail address.
To edit password information, click on the key beside the e-mail address.
To delete, click on the trash can beside the e-mail address.

How to check your web hosting statistics
Open your browser and type in http://yourdomainname.com/awstats.


 

Manage Your greenhills.net Email Account


Go to www.greenhills.net and click on “manage your greenhills.net account”.

Enter the user name and password you were given when you set up your greenhills.net account. NOTE: In order for the login to work, you will need to type @greenhills.net behind the user name. (example: username@greenhills.net)

Here you will find all the information about your account.

To add an e-mail address, click “+ add mailbox”. Enter a user name. A password will appear, but can be changed if you prefer something different.

To delete an e-mail address, click on the trash can.

To change a password, click on the wheel that appears to the left of your e-mail address.

If you need further assistance contact our office at 644-5411.

 

 

F.A.Q.

 

Q. How many minutes of support do I get from the Technical Support (Help Desk)?
A. Unlimited - call toll-free 1-800-829-2415. They are available 24 hours a day, 7 days a week. You can also e-mail them direct at help@greenhills.net .

Q. Who do I call if service goes down?
A. If you have our ADSL or FTTH Internet service or our wireless Internet service, then you may contact our office at 644-5411 or 1-800-846-3426 during regular working hours to see if we are experiencing technical difficulties. Otherwise, call our toll free Tech Support at 1-800-829-2415 which is available 24 hours a day, 7 days a week.  If you have our Satellite Internet service, then contact the Tech Support at 1-888-326-9330.

Q. What is my e-mail address?
A. “e-mail” stands for “electronic mail.” Each user has their own e-mail address. If you have our ADSL or FTTH Internet service or our wireless Internet service, then your e-mail addresses will show as @greenhills.net. If you have our satellite Internet service, then your e-mail addresses will show as @ghsat.net

Q. How do I change my password?
A. If you have our ADSL or FTTH Internet service or our wireless Internet service, then you can go to www.greenhills.net, click on “manage your internet account”, and enter your e-mail address & password to access your account.  If you have our satellite Internet service, then you can go to http:/ghsat.ruralportal.net, and enter your user name & password to access your account.  If you would rather our office make the change for you, contact us at 644-5411 or 1-800-846-3426. A minimal fee will apply if we do it for you.

Q. How do I change my UserID?
A. You must call Green Hills’ customer service department at 644-5411 or 1-800-846-3426. (M-F, 8:00 - 4:30 p.m., closed Saturday and Sunday).

Q. What is Netscape? What is Internet Explorer?
A. These are both internet “browsers” which let you find what you’re looking for on the Internet if you have an address to enter. World Wide Web addresses are classified as “HTTP” addresses. Other addresses may be classified as “URL,” which are just terms for Internet addresses. (URL - Uniform Resource Locator HTTP - HyperText Transfer Protocol.) If you don’t know the address of the topic you are searching for, there are “search engines” which list hundreds of topics. You enter the topic you want to research, and the search engine will bring it up. Examples of search engines are Yahoo!, InfoSeek, Google, and WebCrawler.

Q. After I fill out the application to greenhills.net and pay my fees, how long before I have Internet access?
A. It could be anywhere from 1-5 business days.

Q. Do you offer Web Hosting?
A. Yes, we have 4 packages to choose from, plus personal web hosting. For further information visit www.greenhills.net or call our office at 1-800-846-3426.

Q. If I want to set up a web page, what do I do?
A.
First, you need to register your domain name (the name you wish to call your site). To do this, visit the Network Solutions/Verisign website at www.netsol.com and follow their instructions. Or, call Green Hills, and we will register your name for you at no extra charge. For more details e-mail webmaster@greenhills.net or call 644-5411 or 1-800-846-3426.

Q. Does greenhills.net have any special rules or policies?
A. Yes, our “Acceptable Use Policy” can be viewed at http://www.greenhills.net/contactus/legal_aupolicy.htm. This provides for the safety and reliability of our Internet community and service. If you become aware of any abuse of the greenhills.net system, you are asked to send an e-mail to abuse@greenhills.net.

Q. What is a "signature" in your e-mail?

A. A signature is a group of text at the end of an e-mail. It might be your business name, address, phone number, nickname, or anything else that identifies you.

Q.  Why would I want to clear my “cache” or my “history,” and what is the appropriate size of the cache directory?

A. The cache directory stores most recently visited files so they take less time to load when you go in to access them again. But, they also take up precious disk space. Also, if a page has changed, you might not get the most recent updated version as your browser will just load the page from your cache instead of going out to the server to get the new page. This is why you should clear the cache occasionally. If you don’t have a lot of space, it’s to your advantage to set the cache size smaller..

Q. How do I add gigabytes to my Exede metered service?

A. Log onto http:/ghsat.ruralportal.net, enter your user name & password, click on the Exede tab, and then use the drop down to select additional gigabytes.

Q. What is the difference between my Exede billing period and my usage period?

A. Your billing period is based on a calendar month and your usage period begins with the date your service is activated.

 

 
 

COMMERCIAL Web Hosting


Web Value Package
  • $10 per month + a one time $30 administration fee & $8 service order
  • 100 Meg storage space
  • Up to 10 free domain e-mails (All e-mail accounts receive e-scout e-mail filtering FREE)
  • 1 Gig transfer for uploading & downloading on your website
  • Web page statistics
Web Enhanced Package
  • $20 per month + a one time $30 administration fee & $8 service order
  • 500 Meg storage space
  • Up to 50 free domain e-mails (All e-mail accounts receive e-scout e-mail filtering FREE)
  • 5 Gig transfer for uploading & downloading on your website
  • Web page statistics
Web Premium Package
  • $35 per month + a one time $30 administration fee & $8 service order
  • 1 Gig storage space
  • Up to 50 free domain e-mails (All e-mail accounts receive e-scout e-mail filtering FREE)
  • 10 Gig transfer for uploading & downloading on your website
  • Web page statistics
  • Access to SQL data base
Web Not For Profit Package
  • $7 per month + a one time $30 administration fee & $8 service order
  • (Must be a Green Hills telephone or internet customer to qualify for Not for Profit rate.)
  • 100 Meg storage space
  • Up to 10 free domain e-mails (All e-mail accounts receive e-scout e-mail filtering FREE)
  • 1 Gig transfer for uploading & downloading on your website
  • Web page statistics
Prices are subject to change.

Domain Name Registration

All domain names must be registered. Green Hills can register your domain name for you. We prefer to use Network Solutions, because they are a very trustworthy company and manage top-level domain names throughout the world.

Website Design

Please contact Green Hills at 660-644-5411 or 1-800-846-3426 for information on web designing services.

 

 

PERSONAL Web Hosting

When a customer signs up for Green Hills Internet service, they receive 10 free mb of storage space for their personal home page. This space is great for family pictures, hobbies, etc. 

Note:  If, at any time, your site is used for making money, you will be contacted and billing for the "Web Value Package" will begin.  FrontPage extensions are not available with personal home page hosting.

Utilizing Your Personal Web Space

1. Open your source folder with the files that are to be copied to your web space. i.e. My Pictures, CD, Diskette, Memory Stick.  

2. Login to your personal web space. From your browser go to ftp://ftp.greenhills.net Enter your Green Hills login Username Enter your Green Hills login Password Click Log On  

3. When your web space appears, it will probably be empty. But, if a folder already exists called public_html, Skip to step 4. Right click in the empty folder and click NEW then click FOLDER Name the folder public_html (all lower case).  

4. Left click twice on the public_html folder. You should find it to be empty unless you have used it before.  

5. Click and drag or copy and paste the picture(s) from your source folder to the public_html folder.  

6. When done copying pictures, they can been seen by everyone on the Internet by opening a web browser and typing www.greenhills.net/~yourusername in the address bar, then click on the appropriate link to get the picture you want.