Customers have recently reported receiving calls from a software security team claiming their computers have been compromised by a hacker. These cybercriminals attempt to gain access to your computer, so they can install malicious software in order to capture your sensitive data.
We are notifying our customers, so they will not fall into these cybercriminals trap. Below are some guidelines we are asking customers to follow:
- Do not trust unsolicited calls. Do not provide any personal information.
- Do not purchase any software or services. Never provide your credit card or financial information to someone claiming to be from a software security support team.
- Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
- Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
- Take the callers information down and immediately report it to your local authorities.
The following websites are good tools to check for new virus alerts.
- Symantec Virus Alerts http://www.sarc.com
- McAfee Virus Alerts http://us.mcafee.com/virusInfo/default.asp
- F-Secure Security Information http://www.datafellows.com/virus-info/
- Trend Micro Virus Alerts http://www.trendmicro.com/en/home/us/enterprise.htm