10-DIGIT DIALING

In July 2020, the Federal Communications Commission adopted an order approving the designation of 988 as the 3-digit dialing code to reach the National Suicide Prevention Lifeline. To facilitate implementation, area codes in 37 states where the 988 prefix is a working prefix, and which now use 7-digit local dialing must switch to 10-digit local dialing. This includes our 660-area code. These 10-digit local calls will not be subject to long distance fees.

 Beginning April 21, 2021, you should start dialing 10-digits for all local calls — the 660-area code plus the 7-digit phone number. If you forget to do so during this transition period, your calls will still be completed. But starting November 23, 2021, you will be required to dial 10-digits when making a local call. Failure to do so will prompt a recording, reminding you to redial using 10 digits.

 In addition to changing your dialing routine, you will also have to reprogram 7-digit local numbers to 10-digit numbers in any device that automatically makes calls for you, including:

• Speed dial feature on a phone
• Home security equipment
• Personal emergency response system