Green Hills Telephone Corporation is a local broadband telecommunications provider serving 6 counties in north central Missouri with a full suite of communications services. Headquartered in Breckenridge, Missouri, Green Hills continues to expand its services including local and long distance phone service, high speed Internet, unified communications, Ethernet connectivity and customized networking solutions.
Customer Sales Representative
Green Hills Communications is looking for an energetic career driven Customer Sales Representative for its Breckenridge, MO location. Qualified candidates must possess strong customer service skills and be able to successfully sell and promote Green Hills’ products and services to new and existing customers. We offer competitive pay and excellent benefits for this full-time position.
Our Customer Sales Representative work with customers in person, by phone or via electronic conversation to answer questions regarding service features, options, upgrades, and billing/payment concerns. Must be comfortable using sales techniques. The right person must be outgoing, possess excellent oral and written communication skills, able to communicate positively with a variety of personalities and be very comfortable working in a public retail setting.
Job duties & qualifications include:
- Using sales techniques such as up-selling, suggestive selling, cold-call selling, door-to-door selling, and offering new sales promotions to obtain sales from new and existing customers.
- Providing technical support for TV, phone, and Internet issues.
- Accepting and posting payments to customer accounts. Investigating and resolving customer billing issues, applies approved credits/adjustments, and confers with other departments to resolve billing issues. Establishing payment arrangements and security deposits with customers according to credit policy guidelines for delinquent accounts. Assisting with processing insufficient checks and related correspondence.
- Calculating figures and amounts such as discounts, interest, commissions, proportions, and percentages. Applying concrete concepts such as fractions, percentages, ratios, and proportions to practical situations, as well as possessing the ability to apply concepts of basic algebra and geometry.
- Working with computer software, including Microsoft Word & Microsoft Excel. Must possess ability to quickly learn new computer software.
Strong customer service & sales skills required. One-year business certificate from college or technical school and minimum six months related sales experience and/or 3 years’ experience in retail/service sales.
Applications due by May 31, 2019. To apply email resume and cover letter to email@example.com or mail to:
Green Hills Communications
Attn: Human Resources
7926 NE State Route M
PO Box 227
Breckenridge, MO 64625
Green Hills is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, disability, national origin, ancestry, age, or other non-merit reasons.