It can feel like a lifetime when you are waiting for something you really want to experience, especially when you know someone else already has it and really enjoys it. We understand, and promise your fiber optic Internet and telephone service will be worth the wait.
here’s a glimpse at why your patience is appreciated and necessary
Timing is everything.
Our goal is to bring you Green Hills Fiber service as quickly as possible. However, a lot of things impact our timing. This article explains what we do before we install Green Hills Fiber in your home. It also explains why sometimes things can take a bit longer than we originally anticipated.
Building new networks takes time.
- Underground Investigations. Before we can begin, we spend a lot of time developing a construction plan for your community and working with local authorities on permitting and other issues. There’s a lot of designing, engineering and staking work to be done. Before we can lay the fiber in the ground or bring in construction equipment such as boring machines, we have to figure out where the existing underground utilities are – wires, pipes, water lines, and so on. We follow the required process for marking the locations (“locates”) where each utility is supposed to be. This helps our construction crews when they are digging. You might see orange, blue, red or yellow paint (or flags) on the sidewalks, streets, or even on the grass. Those are locating marks.
- Private property access rights must be acquired. Through state or local government issuances, we obtain the right to build our network in public right-of-ways and easements in a particular jurisdiction. Where applicable, we have to separately secure rights to construct on private property, such as in a multi-family building, in a gated community, or across a private road.
- Weather & daylight play a big part in timing. Even under the best circumstances, some things can slow us down that are out of our control, such as weather and daylight. We still work outside when the weather doesn’t cooperate, but heavy rain or snow, freezing cold temperatures, or ice will bring everything to a stop or slow down – including fiber network construction. Additionally, sometimes there is just not enough daylight. Construction permits are usually only valid for certain days of the week and may limit times of the day crews can work. We might have enough crews to work longer days or over the weekends, but we must comply with the local restrictions. This can be very frustrating when occasionally one or two homes on a street don’t get installed until days or weeks after the rest of the street is installed. We wish we could prepare for every unexpected obstacle but sometimes there are unique conditions that affect our ability to install Green Hills fiber, and your patience is always appreciated.
frequently asked questions
What does Fiber-to-the-Home (FTTH) mean?
Why is fiber better than what I currently have?
What is the difference in Internet speeds?
FIBERHOOD INSTALLATION STAGE