It can feel like a lifetime when you are waiting for something you really want to experience, especially when you know someone else already has it and really enjoys it. We understand, and promise your fiber optic Internet and telephone service will be worth the wait.
here’s a glimpse at why your patience is appreciated and necessary
Timing is everything.
Our goal is to bring you Green Hills Fiber service as quickly as possible. We have mapped out interest gathering areas and open up sign ups in areas when enough interest is shown for a particular neighborhood or community. This “Sign Up” phase is the time when you can pre-register and choose your service packages. It is also a period of time that determines the level of commitment by a prospective Fiberhood.
Once we reach our commitment requirements, the sign up period closes. If your Fiberhood has met its goal, we’ll contact you with an estimate for when you can expect construction to begin, any construction updates of interest to your Fiberhood, and later to schedule service installation.
A lot of things impact our timing, though. This article explains what we do between the time you sign up and the time we install Green Hills Fiber in your home. It also explains why sometimes things can take a bit longer than we originally anticipated.
Building new networks takes time.
- Underground Investigations. Before we invite you to sign up for Green Hills Fiber, we spend a lot of time developing a construction plan for your community and working with local authorities on permitting and other issues. Once a Fiberhood qualified for fiber service, there is more designing, engineering and staking work to be done. Before we can lay the fiber in the ground or bring in construction equipment such as boring machines, we have to figure out where the existing underground utilities are – wires, pipes, water lines, and so on. We follow the required process for marking the locations (“locates”) where each utility is supposed to be. This helps our construction crews when they are digging. You might see orange, blue, red or yellow paint (or flags) on the sidewalks, streets, or even on the grass. Those are locating marks.
- Private property access rights must be acquired. Through state or local government issuances, we obtain the right to build our network in public right-of-ways and easements in a particular jurisdiction. Where applicable, we have to separately secure rights to construct on private property, such as in a multi-family building, in a gated community, or across a private road.
- Weather & daylight play a big part in timing. Even under the best circumstances, some things can slow us down that are out of our control, such as weather and daylight. We still work outside when the weather doesn’t cooperate, but heavy rain or snow, freezing cold temperatures, or ice will bring everything to a stop or slow down – including fiber network construction. Additionally, sometimes there is just not enough daylight. Construction permits are usually only valid for certain days of the week and may limit times of the day crews can work. We might have enough crews to work longer days or over the weekends, but we must comply with the local restrictions. This can be very frustrating when occasionally one or two homes on a street don’t get installed until days or weeks after the rest of the street is installed. We wish we could prepare for every unexpected obstacle but sometimes there are unique conditions that affect our ability to install Green Hills fiber, and your patience is always appreciated.
frequently asked questions
What does Fiber-to-the-Home (FTTH) mean?
Why is fiber better than what I currently have?
What is the difference in Internet speeds?
FIBERHOOD INTEREST STAGE
What happens during the Fiberhood "Interest Stage"?
Behind the scenes we are constantly searching for ways to expand broadband into rural areas. When you complete the interest form, you are expressing interest in having fiber brought to your home – when your neighborhoods expresses interest, we are able to determine if the a fiber buildout is possible in your area! This program is called “Band Together for Fiber” and it allows us to determine where we have potential fiber expansion opportunities.
Is there money due during the Interest Stage?
FIBERHOOD SIGN-UP STAGE
How important is it for me to sign up during the "Sign-Up" Stage?
Very important. During the sign-up stage, we are determining where to build fiber based on the level of commitment within each neighborhood. If there is sufficient interest in a neighborhood (the neighborhood reaches 100% of their required commitments), we will schedule the construction process for that neighborhood. Neighborhoods that do not show significant interest may not be constructed. This is the reason for neighbors to “Band Together for Fiber“.
Is there money due during the Sign-Up Stage?
How long does it take before construction begins in my neighborhood?
FIBERHOOD INSTALLATION STAGE