General Terms & Conditions

Digital Millennium Copyright Act (DMCA)

This act provides a “notice and take-down” process for copyright owners who believe their intellectual property rights have been infringed. The Act allows copyright owners to notify an Online Service Provider (OSP) of allegedly infringing material that resides on the OSP’s system and to request the OSP to remove or block access to such material.

Internet Network Management

Federal Communications Commission’s (FCC) “Open Internet Access Rule” – effective November 20, 2011.

Online Security –

Green Hills Communications values our customer’s and want to make sure they feel safe and secure while online. We take every precaution to monitor, prevent, and identify fraudulent behavior when related to our website; however there is the possibility of fraudulent online activity that we may not be able to intercept. Please be aware of a major online fraud called “phishing” which is affecting many companies. Phishing is a way people obtain an individual’s confidential information through electronic means by masquerading as a legitimate organization. The unsuspecting individual believes they are communicating with someone they are currently doing business with or wish to do business with. Unfortunately, the individual may not know their confidential information has been “stolen”. Green Hills Communications WILL NEVER contact you via email to obtain your personal information, so NEVER give out your social security number or credit card information via email.

Tips on how to safely do business online:

If you visited a website that you did not navigate to or from, then it may be a phishing website.

Never responded to an email asking to confirm confidential or personal information about your account.

If you feel you have been a victim of “phishing” after giving out your credit card information, Green Hills Communications suggests you contact your credit card company immediately. You may also contact any of the three major credit bureaus to sign up for their fee-based credit monitoring service that will automatically notify you whenever your credit record is accessed. (Equifax 888-766-0008, Experian 888-397-3742, and Trans Union 800-680-7289.)

If you believe you have been contacted by someone posing as a Green Hills Communications employee or have given personal information through a fraudulent website posing as a Green Hills Communications website, please contact us immediately at 660-644-5411 or 1-800-846-3426.

Describes the precautionary and preventative efforts of Green Hills Communications to protect against fraudulent online activity and offers suggestions on how to protect you online.

Skitter TV End User License Agreement

FCC Video Accessibility Compliance Notification

Website User Agreement and Electronic Bill Presentation and Payment Terms and Conditions –

Governs access and use of any Green Hills Communications owned or operated website and applies to all online billing information and payment services.

Exede’s Terms and Conditions

Green Hills Wireline Broadband Internet Transport Service

Lifeline Disability Discounts

CPNI/Privacy Policy

Privacy Policy Overview

Like most companies, we have certain information about our customers and use it to provide our services. We also share it only with our subsidiary companies.

View Green Hills CPNI/Privacy Policy.

Contacting us:

If you have questions about this policy or our practices, please email us at or write us at:
Green Hills Communications Legal PO Box 227 Breckenridge, MO 64625

Customer Premise Equipment Agreement

As part of the Customer Premise Equipment Agreement, the customer understands and agrees to the following:

The customer premise equipment (CPE) includes but not limited to: modem, radio, power supply, antennas, set top boxes, or any other equipment that may apply and that the CPE is the property of Green Hills.

Upon disconnection of service, Green Hills has the customer’s permission to remove any outside equipment from the customer’s premise that is owned by Green Hills.

The customer agrees to return any equipment inside their premise. Futhermore, they understand that a charge will be applied to the final invoice to be collected for payment unless the customer premise equipment is retrieved by Green Hills. The customer has 30 days to arrange the return of the working equipment to receive credit for the charge. 

Customer agrees to pay for service, maintenance, repair, or replacement due to any equipment loss resulting from damage other than normal usage such as; damage due to misuse, abuse, fire, flooding, other natural catastrophe, or intentional acts.

Customer agrees to indemnify and hold Green Hills harmless from liability to any third parties, including the owner of the Applicant’s premises, for damage to the premises resulting from the installation, repair, maintenance and removal of customer premise equipment.

Green Hills’ and its subsidiaries’ entire liability under any provision of this agreement shall be limited to direct damages which shall not exceed the pro rata portion of the monthly charges for the service for the time period during which the service provided pursuant to this agreement are inoperative, not to exceed in total the customer’s monthly charge for the service.

The customer makes application for the above service and equipment, and for such additional service or equipment as may be ordered later, and agrees to pay established rates for all such service and equipment, as set forth in the exchange tariff of the company.

Acceptable Use Policy

Green Hills will make every attempt to update the contents of; however, there is no guarantee concerning the information provided. Green Hills Communications does not warrant or guarantee the accuracy of any information available on the website. The information is provided for personal use and for the convenience of web users. Green Hills does not endorse or recommend any particular product or service. Green Hills suggests that all users read the privacy statements from all sites linked to