Customer Care Team

Green Hills Business customers, call 660-644-5555 for support and sales 24 x 7

Green Hills Communications Broadband Technology

We are building out a complete fiber optic infrastructure. We use the latest digital equipment to provide you access to services that many businesses in metropolitan areas across the country don’t have, including extremely fast and reliable broadband Internet. To enhance the value even more, our high-tech services come with local customer service and support from people who genuinely care — your neighbors.

Committed to Our Local Service Communities

Green Hills Communications is deeply dedicated to giving back to the communities we serve. A large number of our employees volunteer their time and talents to charitable organizations and community events in this area. As a corporate citizen, Green Hills Communications also makes monetary and in-kind donations to local groups, and we offer educational opportunities through our Partners In Education school tours, scholarship programs, and professional business seminars.

Protecting Your Customer Information

Congress and the Federal Communications Commission impose requirements on telephone companies about how they can use customer information and what they must do to protect it from disclosure. This information, called Customer Proprietary Network Information (CPNI), is used to verify access to services you have requested.

Green Hills Communications maintains and secures our company’s CPNI records and provides CPNI training to all company employees. We authenticate the identity of a customer prior to disclosing CPNI based on a customer-initiated telephone contact, online account access, or in-store visit.

We will disclose call detail information (CDI) in a customer-initiated call only after the customer provides a pre-established password; or, at the customer’s request, by sending the CDI to the customer’s address of record; or by calling back the customer at his or her telephone number of record.

We disclose CPNI to a customer in person at our retail location(s) only when the customer presents a valid photo ID and the ID matches the name on the account. We also establish passwords with customers in order to authenticate customers. Neither passwords nor the backup method for authentication rely on customers’ readily available biographical information.

Our company notifies a customer immediately of changes in a customer’s password, a customer’s response to backup means of authentication, online account, or address of record.

Green Hills Communications does not permit any third parties (non-affiliate) to access or use our customers’ CPNI.

Under Federal Law, you have the right to, and we have the duty to, protect the confidentiality of your telecommunications service information. This information includes the type, technical arrangement, quantity, destination, and amount of use of telecommunications services and related billing for these services. Unless legally compelled to, we will not release CPNI to any outside company.

If you wish to restrict Green Hills Communications’ use of your information to offer services different from the type of services you currently buy from us, please register your request by calling 660.644.5411. Your decision will not affect our provision of your current services. Your approval or denial regarding CPNI use will remain valid until you revoke the approval or denial.

Green Hills Communications hosted VOIP phone

Hosted Voice over IP (VOIP) Calling Setup & Training

The Green Hills Communications telephony team will work to discover your preferred modern VOIP phone setup. Once your custom provisioning is complete, we will meet with you and your team on training.

Customer supplied telephone

Landline Local and Long-Distance Telephone Features

Green Hills Communications Payment Options

Pay by e-Bill – Visit https://ebill.greenhills.net/eBill/login to enjoy the convenience of viewing and paying your bill online with our free eBill service. It lets you pay by debit or credit card. By registering for this option, you have the choice to receive your monthly statement online, by mail, or both.

Set up Auto Pay – Set up a recurring payment with a credit card or bank account that will automatically draw the full amount
due to Green Hills on the 15th of every month. Automated Clearing House (ACH), Visa, MasterCard, American
Express and Discover are accepted.

Pay by Phone using Card – Call 800-846-3426 Monday through Friday, 8:00 a.m. to 4:30 p.m. and speak with our Customer Care team.

Pay in Person – Visit our Breckenridge or Higginsville offices during business hours, or use our drop box for after hours.

Pay by Mail – If mailing, please send payment to our corporate office in Breckenridge: Green Hills Communications, 7926 NE State
Route M, Breckenridge, MO 64625.

Final Notice and Disconnect

Monthly bills are mailed by the 7th of each month and are due upon receipt. A late charge will be accessed to the account if payment has not been received in full by the 25th of each month. Late notices are sent to customers who have a past due balance on the 25th of each month. This will be the only notice sent before disconnection of some or all services. We send out a courtesy call, but only if the customer has given us a contact number or has a home phone with us.

The late notice will advise that unless payment in full is received on the past due balance or other arrangements are made with us, the customer’s services will be subject to suspension and eventually disconnection. Suspension of all services will occur on the 2nd Wednesday
of the month. Payment arrangements must be approved by our customer service department and may include toll restriction and/or removal of any class features. Disconnection will occur with any missed payment arrangements.

A reconnection fee will be applied to the account to activate suspended services. Non-pay disconnections are made on the 3rd business day prior to the end of the month. If disconnection occurs, payment in full along with a reconnection fee is required to reconnect services.

Disconnection may occur when a customer issues a Non-Sufficient Funds (NSF) check. The customer will be mailed a notice that the check was returned for insufficient funds, and the customer will have 5 business days to cover the check with cash, money order, or credit card. A returned payment charge will also be charged.

Late Payment and Reconnect Fees

Late Fee:
3% of bill balance (Min. $3.00/Max. $15.00)

Reconnection Fee for Suspended Services:
$16.25 Phone; $30.00 TV and/or Internet

Reconnection Fee for Non-Pay Disconnected Services:
$25.00 Phone; $25.00 Internet; $25.00 TV

Returned Payment Fee:
$30.00/item returned