Frequently Asked Questions

What is the difference between my ViaSat Satellite Internet billing period and my usage period?

Your billing period is based on a calendar month and your usage period begins with the date your service is activated.

Why would I want to clear my “cache” or my “history,” and what is the appropriate size of the cache directory?

The cache directory stores most recently visited files so they take less time to load when you go in to access them again. But, they also take up precious disk space. Also, if a page has changed, you might not get the most recent updated version as your browser will just load the page from your cache instead of going out to the server to get the new page. This is why you should clear the cache occasionally. If you don’t have a lot of space, it’s to your advantage to set the cache size smaller.

Are there any special rules or policies when using and

Yes, you can view our “Acceptable Use Policy” for more information. This provides for the safety and reliability of our Internet community and service. If you become aware of any abuse of the system, you are asked to send an e-mail to

If I want to set up a web page, what do I do?

First, you need to register your domain name (the name you wish to call your site). To do this, visit the Network Solutions/Verisign website at and follow their instructions. Or, call Green Hills, and we will register your name for you at no extra charge. For more details e-mail or call 644-5411 or 1-800-846-3426.

Do you offer Web Hosting?

Yes, we offer web hosting. Please contact our office at 660-644-5411 or 660-584-2111 for information.

What is my e-mail address?

“E-mail” stands for “electronic mail.” Each user has their own e-mail address. If you have our ADSL, FTTH or Wireless Internet service, then your e-mail addresses will show as (Previous Citizens Telephone customers will continue using their e-mail address.) If you have our satellite Internet servicethen your e-mail addresses will show as

How do I change my UserID?

You must call Green Hills’ customer service at 660-644-5411 or 660-584-2111. (M-F, 8:00 – 5:00 p.m., closed Saturday and Sunday).

How do I change my password?

If you have our ADSL, FTTH or Wireless Internet service, then you will need to contact our customer service department at 660-644-5411 or 660-584-2111 Monday-Friday 8:00 a.m. to 5:00 p.m. (closed Saturday and Sunday). 
If you have our satellite Internet service, then you can go to http:/, and enter your user name & password to access your account.

Who do I call if my Internet service goes down?

Our tech support team is available 24/7 and is free to subscribing customers. If you experience Internet trouble please call 1-800-829-2415. (Except for Exede Satellite customers, please call 1-888-326-9330.)

Why is my Internet running slow?

There could be several reasons why your Internet is running slow, but the most common answer is not having enough bandwidth to support the number of devices in your home.

Example:  You subscribe to a 15Mbps speed, but your Netflix movie is buffering while your son is playing a game on his Playstation.

Online Gaming takes at least 25Mbps per device to run, so it is using all of your bandwidth and won’t allow your Netflix movie to play.

If you’re unsure how much bandwidth you’re using in your home, contact our office at 660-644-5411 or 660-584-2111. Our customer service representatives will be able to estimate your usage and provide you with the correct amount of bandwidth.

How many minutes of support do I get from the Technical Support (Help Desk)?

Unlimited – call toll-free 1-800-829-2415. They are available 24 hours a day, 7 days a week. You can also e-mail them direct at