You may qualify for Lifeline Discounts on your telephone or broadband service if you or someone residing in your household participates in one of the following programs:

• MO HealthNet (f/k/a Medicaid)
• Supplemental Nutrition Assistance (Food Stamps)
• Supplemental Security Income
• Veterans and Survivors Pension Benefit
• Federal Public Housing Assistance (Section 8)
• 135% of the Federal Poverty Level

To apply for the Lifeline discount, visit www.checklifeline.org.

You may qualify for Disability Discounts on your telephone service if you or someone residing in your household is blind or disabled and receiving benefits from one of the following programs:

• Veteran Administration Disability Benefits
• State Blind Pension
• State Aid to Blind Persons
• State Supplemental Disability Assistance
• Federal Social Security Disability

To apply for the Disability discount, please contact Green Hills Communications at 660-644-5411 or 660-584-2111.

Participation is limited to one discount per household.

CLICK HERE to learn about services for customers with disabilities.

Always call or visit the Missouri One Call System website before you start digging.  It’s easy.  It’s Free. And it’s the Law!

Residential subscribers have the right to object to receiving commercial solicitations from telemarketers. Subscribers in Missouri can register their number by calling toll free 1-866-662-2551 or going to the No Call Registry. Subscribers can also register with the National Do-Not-Call List by calling toll free 1-888-382-1222 or going to the Do-Not-Call website. Placing your number on the Do-Not-Call registry will stop most, but not all telemarketing calls.

Invoices are dated the 7th of each month. Payment is due upon receipt of the invoice. Bills are past due if not paid in full before the 25th of each month. Delinquent notices are processed and mailed on the 25th and late fees are added to those services. Delinquent notices provide the date payment must be received before services will be suspended for non-payment.

If you find that your telephone is not working properly, you could possibly avoid unnecessary charges by checking the following before contacting Green Hills Communications:

• Is your phone plugged securely into the jack?
• Are all the phones in your home placed securely on their base? If not, this could cause them to be offline or off the hook.
• Check to make sure your phone has not quit working by checking the dial tone on each phone. Unplug all phones from the line. Plug one phone in. If you have a dial tone, then continue plugging one phone in at a time to check for a dial tone. If you plug one in that has no dial tone then that phone may need to be replaced.
• You can also check dial tone by changing out your cordless phone with a corded phone.

If these steps do not fix the problem then report trouble by contacting our office at 660-644-5411 or 660-584-2111 during regular business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m.) If it’s after hours please call 1-800-554-5688.

We have distribution centers throughout our service areas to make it easier for customers to get an extra phone book. 

Green Hills North Telephone Directory:
Brookfield Chamber of Commerce
Cameron Chamber of Commerce
Carrollton Chamber of Commerce
Carrollton Carroll County Trust Coompany
Carrollton Bank 21
Chillicothe Chamber of Commerce
Chillicothe State Bank
Gallatin BTC Bank
Marceline US Bank
Marceline City Hall
Norborne Goppert Financial Bank
Norborne Home Savings & Loan
Richmond Chamber of Commerce
Trenton Chamber of Commerce
Trenton Farmers State Bank

Green Hills South Telephone Directory:
Bank of Odessa
Concordia Bank
Lexington Chamber of Commerce
Odessa Chamber of Commerce

Green Hills Telephone is a Cooperative (COOP) and our ILEC customers are members of the company (See “Who are ILEC members”). COOPs operate on an at-cost basis. Capital credits reflect each member’s ownership in the cooperative. Any margins or revenues related to the COOP after all expenses have been paid are returned to the cooperative’s members in the form of capital credits.

Members are residents who purchase services from Green Hills Telephone and live within the following Green Hills Telephone areas: Avalon, Bogard, Breckenridge, Cowgill, Dawn, Knoxville, Lock Springs, Ludlow, Mooresville, Polo, Stet, Tina, & Wheeling.

Capital credits are earned according to the number of services you subscribe to at Green Hills Telephone. (Capital Credits are earned by ILEC members only – See “Who are ILEC members”)

Allocations are the amount of money set aside into a separate account to be used as operating capital for reliability improvements and maintenance over a period of years.

When does this occur?

Capital credits allocations are processed annually. Members will receive a notice on their invoice of the amount allocated back to their capital credit account. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

No. Your capital credit allocations are new credits for the year that are allocated to your capital credit account. This allocation is used as operating capital for reliability improvements and maintenance over a period of years. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

No. Capital credit allocations are used as operating capital for reliability improvements and maintenance over a period of years. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

Capital credit retirement is a percentage of the members allocated capital credits that are paid back to the member in the form of a refund. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

When does this occur?

A capital credit retirement must be approved by the board of directors.  If the retirement is approved the members are mailed a form in September to verify their mailing address. Once the forms have been returned to our office and processed then refund notices (checks) will be mailed to the members. This usually occurs in mid-November.

After the allocation process, members will see a notice on their invoice. This notice is to inform the member how many capital credits have been allocated back to their capital credit account for that year. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

Your existing capital credit balance will be maintained in your capital credit account until the retirement date approved by the board of directors. Maintaining a correct mailing address with Green Hills Telephone is very important, so we will know where to mail the refund when the capital credits reach retirement. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

Capital credits begin accruing when you become a member and are based on the number of services you subscribe to. Some have been members longer than others; therefore, they may have a larger refund. For example: if the board retires capital credits allocated to members in May 1995, but you did not become a member until June 2000, then you will not receive a refund until the board retires allocations made in 2000 or after. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

Unclaimed capital credits are checks that were issued to a customer but were never cashed or claimed. Green Hills Telephone is required to publish the list of unclaimed capital credits each year in their local newspaper. Any unclaimed funds 60 days after publication will be included in the net income that will be allocated back to the cooperative members that year and then distributed later. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)

If the capital credits were allocated to a joint account, and one spouse dies, the surviving member must provide Green Hills with a death certificate to remove the deceased spouse.  The capital credit account will remain in the surviving members name and only receive refunds upon the board of directors’ approval. If you are the sole member, the capital credits will be paid to your estate or your beneficiaries, after the necessary paperwork is received. (Capital Credits are earned by ILEC members only – see “Who are ILEC members”)