Phone Support

Frequently Asked Questions

How do I apply for Lifeline & Disability Discounts?

You may qualify for Lifeline Discounts on your telephone or broadband service if you or someone residing in your household participates in one of the following programs:

• MO HealthNet (f/k/a Medicaid)
• Supplemental Nutrition Assistance (Food Stamps)
• Supplemental Security Income
• Veterans and Survivors Pension Benefit
• Federal Public Housing Assistance (Section 8)
• 135% of the Federal Poverty Level

The Low-Income program offers discounts ranging from $9.25 to $24.00. To apply for the Lifeline discount, visit www.checklifeline.org.

You may qualify for Disability Discounts on your telephone service if you or someone residing in your household is blind or disabled and receiving benefits from one of the following programs:

• Veteran Administration Disability Benefits
• State Blind Pension
• State Aid to Blind Persons
• State Supplemental Disability Assistance
• Federal Social Security Disability

The Disabled program offers discounts up to $24.00 per month. To apply for the Disability discount, please contact Green Hills Communications at 660-644-5411.

Participation is limited to one discount per household.

Do you have any disability assistance services?

CLICK HERE to learn about services for customers with disabilities.

What do I need to do before I start digging in my yard?

Always call or visit the Missouri One Call System website before you start digging.  It’s easy.  It’s Free. And it’s the Law!

How do I add my telephone number to the No Call List?

Residential subscribers have the right to object to receiving commercial solicitations from telemarketers. Subscribers in Missouri can register their number by calling toll free 1-866-662-2551 or going to the No Call Registry. Subscribers can also register with the National Do-Not-Call List by calling toll free 1-888-382-1222 or going to the Do-Not-Call website. Placing your number on the Do-Not-Call registry will stop most, but not all telemarketing calls.

When is my Telephone payment due?

Invoices are dated the 7th of each month. Payment is due upon receipt of the invoice. Bills are past due if not paid by 8:00 a.m. on the 25th of each month. Delinquent notices are processed and mailed on the 25th and late fees are added to those services. Delinquent notices provide the date payment must be received before services will be suspended for non-payment.

What should I do if I have telephone trouble?

If you find that your telephone is not working properly, you could possibly avoid unnecessary charges by checking the following before contacting Green Hills Communications:

  • Is your phone plugged securely into the jack?
  • Are all the phones in your home placed securely on their base? If not, this could cause them to be offline or off the hook.
  • Check to make sure your phone has not quit working by checking the dial tone on each phone. Unplug all phones from the line. Plug one phone in. If you have a dial tone, then continue plugging one phone in at a time to check for a dial tone. If you plug one in that has no dial tone then that phone may need to be replaced.
  • You can also check dial tone by changing out your cordless phone with a corded phone. 

If these steps do not fix the problem then report trouble by contacting our office at 660-644-5411 during regular business hours (Monday – Friday, 8:00 a.m. – 4:30 p.m.) If it’s after hours then call 1-800-554-5688.

Where can I get an extra phone book?

We have distribution centers throughout our service areas to make it easier for customers to get an extra phone book.

Brookfield Chamber of Commerce
Cameron Chamber of Commerce
Carrollton Chamber of Commerce
Carrollton Carroll County Trust Coompany
Carrollton Bank 21
Chillicothe Chamber of Commerce
Chillicothe State Bank
Gallatin BTC Bank
Marceline US Bank
Marceline City Hall
Norborne Goppert Financial Bank
Norborne Home Savings & Loan
Richmond Chamber of Commerce
Trenton Chamber of Commerce
Trenton Farmers State Bank

What are capital credits?

Green Hills Telephone is a Cooperative (COOP) and our ILEC customers are members of the company. COOPs operate on an at-cost basis. Capital credits reflect each member’s ownership in the cooperative. Any margins or revenues related to the COOP after all expenses have been paid are returned to the copperative’s members in the form of capital credits.

Who are ILEC members?

Members are residents who purchase services from Green Hills Telephone and live within the following Green Hills Telephone areas: Avalon, Bogard, Breckenridge, Cowgill, Dawn, Knoxville, Lock Springs, Ludlow, Mooresville, Polo, Stet, Tina, & Wheeling.

How do I earn capital credits?

Capital credits are earned according to the number of services you subscribe to at Green Hills Telephone.

What does capital credit allocation mean?

Allocations are the amount of money set aside into a separate account to be used as operating capital for reliability improvements and maintenance over a period of years.

When does this occur?

Capital credits allocations are processed annually. Members will receive a notice on their invoice of the amount allocated back to their capital credit account.

 

Can I use capital credit allocations to pay my bill?

No. Your capital credit allocations are new credits for the year that are allocated to your capital credit account. This allocation is used as operating capital for reliability improvements and maintenance over a period of years.

Can I withdraw money from my capital credit allocations?

No. Capital credit allocations are used as operating capital for reliability improvements and maintenance over a period of years.

What does capital credit retirement mean?

Capital credit retirement is a percentage of the members allocated capital credits that are paid back to the member in the form of a refund.

When does this occur?

A capital credit retirement must be approved by the board of directors.  If the retirement is approved the members are mailed a form in September to verify their mailing address. Once the forms have been returned to our office and processed then refund notices (checks) will be mailed to the members. This usually occurs in mid-November.

Why do I see capital credits on my statements?

After the allocation process, members will see a notice on their invoice. This notice is to inform the member how many capital credits have been allocated back to their capital credit account for that year.

What happens to my capital credits if I move away or disconnect service?

Your existing capital credit balance will be maintained in your capital credit account until the retirement date approved by the board of directors. Maintaining a correct mailing address with Green Hills Telephone is very important, so we will know where to mail the refund when the capital credits reach retirement.

Why is my neighbor's capital credit refund larger than mine?

Capital credits begin accruing when you become a member and are based on the number of services you subscribe to. Some have been members longer than others; therefore, they may have a larger refund. For example: if the board retires capital credits allocated to members in May 1995, but you did not become a member until June 2000, then you will not receive a refund until the board retires allocations made in 2000 or after.

What are unclaimed capital credits?

Unclaimed capital credits are checks that were issued to a customer but were never cashed or claimed. Green Hills Telephone is required to publish the list of unclaimed capital credits each year in their local newspaper. Any unclaimed funds 60 days after publication will be included in the net income that will be allocated back to the cooperative members that year and then distributed later.

What if I die before my capital credits are paid out?

If the capital credits were allocated to a joint account, and one spouse dies, the surviving member must provide Green Hills with a death certificate to remove the deceased spouse.  The capital credit account will remain in the surviving members name and only receive refunds upon the board of directors’ approval. If you are the sole member, the capital credits will be paid to your estate or your beneficiaries, after the necessary paperwork is received.