Billing
Billing FAQs
Can you help me understand my bill?
Green Hills Communications customers will receive their bills on or around the 10th of each month. The bill will include service charges for the current month and any applicable service fees and/or taxes and state and federal charges.
Customers should expect their first bill to be larger due to the nature of the billing cycle. It will include service charges from the date of the connection to the end of the current month. For example: Let’s say your service was installed on June 9th. You will not receive a bill in June because the mailing date has already passed. Therefore, your July bill will include charges for June 9-30 and July 1-31, making your first bill larger than normal. It will also include any applicable activation fees or analysis fees.
When will I receive my bills each month?
If you are enrolled in paperless billing you will receive your bill no later than the 5th of each month. If you are receiving a paper bill by mail, it will arrive on or before the 10th of each month, depending on mail carriers. The exact date may vary slightly, but we strive to ensure consistency in our billing cycle.
When are bills due, and what month do they cover?
Bills are due by the 24th of each month as indicated on the bill itself. Any payments received after the 24th will incur a late fee. The bill you receive each month is for services provided during that same month, rather than for services used in the previous month.
How can I view my previous bills?
You can easily view yourprevious bills by logging into your online account on our website or contacting our customer support team. We’ll provide you with access to your billing history, so you can keep track of your payments.
How do I update my payment information?
To update your payment information, simply log into your online account on our website or contact our customer support team. We’ll assist you in updating your payment method to ensure your bills are paid on time.
How can I save with paperless billing and autopay?
Green Hills Communications offers a monthly discount when you enroll in ACH autopay with paperless billing! It’s convenient, eco-friendly, and helps you save time and money. Call us at 800-846-3426 to find out what discounts are available for your services.
How do I sign up for paperless billing and autopay?
To sign up for paperless billing and autopay, please visit our Payment Portal or contact our customer support team at 800-846-3426. We’ll guide you through the simple enrollment process. Please not that in order to receive our Autopay + Paperless discount, you must enroll in both paperless billing and autopay using ACH (automated clearing house)
How can I contact customer support with questions about my bill?
If you have any questions or need assistance with your bill, please don’t hesitate to contact our friendly customer support team at 800-846-3426. We’re here to help you understand your bill, resolve any issues, and ensure you have a positive experience with our services.
Mandated Taxes and Fees
Your Green Hills Communications telephone bill includes taxes and fees mandated by law that include the following:
- Residential Access Line Charge – This is a charge proposed and authorized by the Federal Communications Commission (FCC), for providing access to, and maintenance of, the local network.
- 911 – This charge is imposed by local governments to help pay for emergency services such as fire and rescue.
- Federal Excise Tax – This is a three percent tax mandated by the federal government (not the Federal Communications Commission (FCC)). It is imposed on all telecommunications services, including local, long distance and wireless services.
- (Federal) Subscriber Line Charge – This was instituted after the break-up of AT&T in 1984 to cover the costs of the local phone network. This charge may appear as “FCC Charge for Network Access,” “Federal Line Cost Charge,” “Interstate Access Charge”, ”Federal Access Charge”, ”Interstate Single Line Charge”, ”Customer Line Charge” or “FCC Approved Customer Line Charge”. The FCC caps the maximum price that a company may charge for this. This is not a government charge or tax, and it does not end up in the government’s treasury but is used to invest and implement new services in high cost rural areas.
- State & Local Municipal Tax – This charge is imposed by state, local and municipal governments on goods and services. It may also appear as a “gross receipts” tax in some states. Your bill may reflect a MO ARC charge.
- Telecommunications Relay Services Charge – This state charge helps to pay for the relay center that transmits and translates calls for hearing-impaired and speech-impaired people.
- FUSC Charge (Federal Universal Service Charge) – The Federal Universal Service Fund is designed to provide discounted telecommunications services to schools, public libraries and low income consumer customers. The Federal Universal Service Charge (FUSC) charged by telecommunication companies is mandated by the Federal Communications Commission. This charge is applied upon interstate, international call usage, and wireless
* Depending upon your location, other taxes and fees may apply.
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