Phone Support
Phone FAQs
Can I keep my existing phone number?
Yes! In most cases, we can transfer (port) your current phone number to our service. Reach out to us for details about the process.
How do I set up phone service at my home?
Once you sign up, we’ll schedule a technician to install and activate your service. If you already have compatible equipment, we’ll guide you through a simple setup process.
Do I need a special phone for your service?
No, most standard landline phones work with our service. However, for advanced features, we may recommend specific models.
Are there any discounts available?
There are discounts available for those who qualify through the Lifeline or Disability programs. Visit the Lifeline Page, to learn more
Troubleshooting
My phone isn’t working. What should I do?
First, check your phone connections and ensure no cords are loose or damaged. If the issue persists, contact our support team and we’ll help troubleshoot.
What should I do if I experience static or poor call quality?
Interference can sometimes affect rural phone lines. Ensure all equipment is connected securely, and try unplugging and reconnecting your phone. If the issue continues, give us a call for assistance.
Do you offer 24/7 support?
Absolutely! You can contact our customer support at 800-846-3426, Monday through Friday, from 8:00am to 4:30pm, or our 24/7 after hours support at 800-829-2415.
Need Additional Support?
Refer a Friend
Refer a friend to Green Hills Communications and earn $100 in bill credits once their service is installed.